Need help? Email post@belkabeat.com with your iPhone model, iOS version, app version and a brief description of what happened. Include the song and playback source if relevant. Do not send passwords, pairing codes or information about class participants.
Getting started
Sign in to Belka online and select a finished class using “Bruk i Live”. Open Belka Live on iPhone and tap Logg inn i Belka (Sign in to Belka). Use the same personal account as on the website. Microsoft opens sign-in in a separate window. Your account needs Live access. Tap Hent oppdateringer (Get updates) before the class while online, choose the class and tap Start timen (Start class). Open the floating cue window and play music as usual. The phone must hear the speaker. Belka Live does not control your player; start, pause and track selection remain in your player. The cloud beta does not require a local Mac connection.
If a class is missing
Check that you are using the same account in the app and on the website, that the class is selected for Live and that your account has Live access. Get updates again while online. Classes are not updated during teaching. Never share passwords or one-time codes with support.
Sign-out and deletion
Signing out removes credentials and hides classes; it does not delete your account or online library. To delete your account, open Delete Belka account, sign in and confirm. You receive a receipt and processing status without sending a separate email. Deletion is processed manually within 30 days, with email confirmation afterwards. Downloaded phone copies must be removed on the device.
If recognition does not work
Allow microphone access and check that the iPhone has internet access. The recording must be in Shazam's catalogue and match the version used for your class. Quiet intros and background noise can delay recognition. Saving a class on the phone does not make new music recognition available offline.
Stopping
Tap Stopp Belka (Stop Belka) during a class, or the stop button in a demo. Check that the iPhone's microphone indicator turns off.
Try it without your own class
Under Mine klasser → Prøv Live uten en klasse → Åpne eksempeltimen, you can try a short Cardio sequence with music recognition and cue cards. Tap Start timen, allow microphone access and play the original studio recording of Training Season by Dua Lipa from the beginning through a speaker audible to the iPhone. Use your choice of music service or other playback source. Music is not included. The example shows Step touch → Kneløft → Ham curl → Step touch and stops listening after the roughly one-minute program. Stopp Belka stops it manually; your music player continues.
On the same page, Se eksempelet shows sample cues without music synchronisation, and Prøv gjenkjenning recognises real music without choreography. None of these trials requires a Belka account or Mac pairing. The example class and recognition trial require microphone access and internet access. Buttons in this beta are labelled in Norwegian.